Terms of Service

Effective Date: April 25, 2026

These Terms of Service ("Terms") govern your access to and use of the website golavora.com (the "Site") and the services provided by Four Thousand LLC ("we," "us," or "our").

By accessing the Site or subscribing to our services (the "Services"), you agree to be bound by these Terms. If you do not agree, do not use the Site or Services.

1. The Services

Four Thousand LLC provides AI-powered operations and reputation management services for small businesses, including but not limited to:

• Automated Google review request outreach via SMS
• AI-generated responses to customer reviews posted on Google Business Profile
• Monthly intelligence reports on review activity and competitive context
• Related operational automation and consulting services

The specific scope of Services provided to you is determined by the subscription plan you select.

2. Eligibility and Account Registration

To use the Services, you must:

• Be at least 18 years old
• Be authorized to enter into a binding contract on behalf of the business you represent
• Provide accurate, current, and complete information
• Maintain the security of your account credentials

You are responsible for all activity that occurs under your account.

3. Authorization to Act on Your Behalf

By subscribing to the Services, you authorize us to:

• Access your Google Business Profile via OAuth 2.0 to read reviews, retrieve business information, and post review responses on your behalf
• Send SMS messages to customer phone numbers you provide, requesting Google reviews
• Generate AI-written content, including review responses, on your behalf
• Process and store data necessary to deliver the Services

You represent and warrant that you have the legal right to provide any customer contact information to us and that doing so does not violate any applicable laws or third-party rights.

4. Subscription, Billing, and Cancellation

A. Subscription

The Services are offered on a recurring monthly subscription basis. By subscribing, you agree to pay the applicable subscription fee disclosed at checkout.

B. Billing

Subscription fees are billed in advance on a recurring monthly basis through our payment processor, Stripe. You authorize Four Thousand LLC and Stripe to charge your payment method on file for each billing cycle until you cancel.

C. Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. You will continue to have access to the Services through the end of the paid period.

D. No Refunds

All subscription fees are non-refundable, including for partial months and unused service periods. Cancellation does not entitle you to a refund of any previously paid fees.

E. Price Changes

We reserve the right to change subscription pricing. We will provide reasonable advance notice of any price changes. Continued use of the Services after a price change takes effect constitutes acceptance of the new pricing.

5. Acceptable Use

You agree not to:

• Use the Services for any unlawful purpose
• Provide false, misleading, or fraudulent information
• Submit customer contact information without proper consent or legal authority
• Use the Services to violate Google's policies, including those governing review solicitation
• Attempt to gain unauthorized access to the Services or related systems
• Interfere with or disrupt the Services
• Reverse engineer, copy, or create derivative works of the Services

We reserve the right to suspend or terminate your account for violations of these Terms.

6. AI-Generated Content

Some Services rely on artificial intelligence to generate content, including review responses. You acknowledge that:

• AI-generated content is produced based on inputs provided by you and patterns derived from your business context
• AI output may occasionally contain errors, inaccuracies, or unexpected content
• You are ultimately responsible for content posted on your Google Business Profile through the Services
• We do not guarantee that AI-generated responses will produce specific business outcomes

You may review and modify the configuration of AI-generated content at any time by contacting us.

7. Third-Party Services

The Services rely on third-party platforms, including Google (Google Business Profile API), Twilio (SMS delivery), Stripe (payment processing), Calendly (scheduling), and Anthropic (AI processing). Your use of these third-party services may be governed by their own terms and privacy policies.

Four Thousand LLC is not responsible for third-party service outages, errors, or policy changes that affect the Services.

8. Intellectual Property

A. Our Property

Four Thousand LLC and its licensors own all rights, title, and interest in the Services, including the Site, software, content, and trademarks. These Terms do not grant you any rights to our intellectual property except as expressly set forth herein.

B. Your Content

You retain ownership of any content you provide to us, including business information and customer data. You grant Four Thousand LLC a non-exclusive, worldwide, royalty-free license to use such content as necessary to provide the Services.

C. Generated Content

Content generated by Four Thousand LLC on your behalf, such as review responses posted to your Google Business Profile, is owned by you upon publication.

9. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

FOUR THOUSAND LLC DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT THE SERVICES WILL PRODUCE ANY SPECIFIC BUSINESS OUTCOME, INCLUDING BUT NOT LIMITED TO INCREASED REVIEWS, IMPROVED RATINGS, OR INCREASED REVENUE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FOUR THOUSAND LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, WHETHER BASED ON CONTRACT, TORT, OR OTHERWISE.

FOUR THOUSAND LLC'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO FOUR THOUSAND LLC IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify, defend, and hold harmless Four Thousand LLC and its officers, members, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use of the Services
• Your violation of these Terms
• Your violation of any third-party rights, including Google's policies
• Customer contact information you provide to us, including any claims that such information was provided without proper consent

12. Termination

Either party may terminate the agreement formed by these Terms at any time. We may suspend or terminate your access to the Services immediately, without notice, for any breach of these Terms.

Upon termination, your right to use the Services ceases. Provisions that by their nature should survive termination, including disclaimers, limitation of liability, indemnification, and dispute resolution, shall survive.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms or the Services shall be resolved in the state or federal courts located in Travis County, Texas, and you consent to the exclusive jurisdiction of those courts.

14. Changes to These Terms

We may update these Terms from time to time. The updated version will be indicated by a revised "Effective Date" at the top of these Terms. Continued use of the Services after a change takes effect constitutes acceptance of the updated Terms.

15. Miscellaneous

• Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and Four Thousand LLC regarding the Services.
• Severability: If any provision of these Terms is found unenforceable, the remaining provisions remain in effect.
• Waiver: Our failure to enforce any provision is not a waiver of our right to do so later.
• Assignment: You may not assign these Terms without our written consent. We may assign these Terms freely.

16. Contact Us

If you have questions about these Terms, contact us at:

Four Thousand LLC
5900 Balcones Drive, STE 100
Austin, TX 78731
hello@golavora.com